top of page

SHIPPING POLICY

At Celebrain, we are committed to providing a transparent and reliable shopping experience. This policy outlines the timeframes, costs, shipping methods, and responsibilities associated with the delivery of your products.

 

1. Order Processing

All orders will be processed within 3 business days from the confirmation of payment.
For products that require production or assembly, the delivery time will be coordinated directly with the vendor.

 

2. Shipping Options and Methods

Shipments for your orders are managed directly by our vendors and are carried out through various methods, always in accordance with local regulations:

Vendor Shipping Methods:
Vendors may use door-to-door services, specialized couriers, or their own private transportation for delivery.

Shipping Options for Sellers:
Sellers are allowed to offer different shipping options to meet buyer needs, such as:

  • Standard service via Correos de Costa Rica

  • Express delivery through platforms like Uber or Didi

  • Private vendor delivery

Shipping Cost:
Shipping cost will be charged in Costa Rican colones (â‚¡) and will be additional to the product price.
This amount will be determined according to the vendor’s specific rate table and the cost per kilometer indicated in the listing.

Buyer Selection and Seller Responsibility:
Buyers are free to choose the shipping option that best suits their needs, based on the viable options offered by the vendor.
It is important to highlight that the vendor’s responsibility for the shipment remains unchanged, regardless of the shipping method selected by the buyer.

 

3. Estimated Shipping and Delivery Time

The estimated shipping time will depend on the delivery date requested by the customer and the production or assembly time needed by the vendor, coordinated in advance.

Approximate shipping times:

  • Greater Metropolitan Area (GAM): 2–4 business days

  • Rest of the country: 4–6 business days

Note: Timeframes are estimates and may vary due to external factors (traffic, weather, etc.). Celebrain does not guarantee delivery times, as they can be affected by various external circumstances.

At the time of purchase, the customer must provide the exact delivery address, phone number, and email address.

 

4. Responsibilities

Vendor:

  • In accordance with Costa Rican law, responsibility for the shipment lies exclusively with the vendor.

  • Proper packaging and coordination with the selected shipping service.

  • Compliance with the country’s customs and transportation regulations.

  • Providing tracking information to the buyer.

Buyer:

  • Provide exact address, phone number, and email.

  • Check packages for damage upon receipt.

  • Ensure that the billing and delivery addresses are the same.

 

5. Coordination Between Buyer and Vendor

Communication regarding the status of the shipment, possible delays, or issues during delivery must be carried out directly between the buyer and the vendor.

Transparency between both parties is encouraged, and clear guidelines are established for resolving any shipping-related dispute in accordance with Costa Rican consumer protection regulations.

 

6. Tracking Information

Vendors are encouraged to provide tracking information whenever possible, in compliance with Costa Rican privacy and data protection laws. This allows buyers to effectively track the status of their shipments.

 

7. Restricted Zones

Correos de Costa Rica does not deliver to the following areas, and Celebrain vendors may also be unable to make deliveries to these locations:

Restricted Zone Celebrain_page-0001.jpg
Restricted Zone Celebrain_page-0002.jpg

8. Return Policy

The return policy is clearly stated, indicating that if the buyer does not receive the product or if delivery problems arise, the issue must be resolved directly with Celebrain, who is responsible for transferring the money paid by the buyer to the seller. For more details, please review Celebrain's and your supplier's Return Policies.

 

9. Estimated Shipping Time

This will depend on the required date and the production or assembly time required by the client and coordinated with the supplier in advance.

When making a purchase, the customer must provide a specific delivery address, phone number, and email address in order to deliver the order. The billing and delivery addresses must be the same.

Estimated delivery times are provided, clarifying that these are provided by the seller. It is emphasized that Celebrain does not guarantee delivery times, as these may be affected by various external factors.

 

10. Communication and Dispute Resolution

  • Between buyer and seller: Transparency in communication regarding the shipment status, potential delays, or delivery issues is encouraged. Clear guidelines are established for resolving any shipping-related disputes, in accordance with Costa Rican consumer protection regulations.

  • With Celebrain: For exceptional cases or problems that cannot be resolved directly between the buyer and the seller, the following communication channels have been established, facilitating Celebrain's intervention in extraordinary situations, guaranteeing compliance with consumer protection laws:

 

11. Disclosure of Limitations

Celebrain's limitation of liability regarding shipments is explicitly stated, emphasizing that the platform acts solely as an intermediary. This is clearly and transparently communicated in the terms and conditions of service to avoid misunderstandings.

 

If you have any questions about this policy, email us at:

​

​​

​​

​​

​​

bottom of page