COOKIES POLICY

At gocelebrain.com (“we,” “our,” “website”), we use cookies and other similar technologies to improve the user experience, analyze site usage, and provide personalized content. By using our website, you agree to the use of cookies in accordance with this policy.

1. What are cookies?

Cookies are small data files stored on your device (computer, mobile phone, tablet) when you visit a website. They allow the site to “remember” your actions and preferences (such as language, login, or display settings) for a period of time, so you don’t have to re-enter them each time you return to the site.

2. Types of cookies we use

At gocelebrain.com, we may use several categories of cookies:

Strictly necessary cookies: These are essential for the functioning of the site. For example, to keep your session active, remember your browsing preferences, or enable security features.
Performance/analytics cookies: These help us understand how you use the site (pages visited, time spent, errors, etc.) to improve its performance.
Functionality/personalization cookies: These allow the site to remember some of your choices (for example, language, region, and interface configuration).
Advertising or marketing cookies: Used to display content that may interest you, measure the effectiveness of advertising campaigns, and enable functions such as remarketing.

3. First-party and third-party cookies

First-party cookies: These are sent directly from our domain (gocelebrain.com).
Third-party cookies: These are set by other domains (for example, analytics providers, social networks, advertisers) when you use certain features on our site.

4. Consent

When you first visit gocelebrain.com, we display a consent window where you can accept or reject the use of non-essential cookies:

Strictly necessary cookies are always enabled, as they are fundamental for the operation of the site.
Performance, functionality, and marketing cookies require your explicit consent before they can be activated.

5. Managing cookies

You have several ways to manage your cookies:

Through the cookie banner: You can modify your preferences at any time.
Through your browser settings: You can block or delete cookies directly through your browser settings (Chrome, Firefox, Safari, etc.). Please note that blocking certain cookies may affect the site’s functionality.
Using third-party tools: If we use external services (like Google Analytics), you may have options to disable their cookies through add-ons or opt-out settings.

6. International data transfers

For some cookies—especially analytics or advertising-related—data may be processed by providers located outside of Costa Rica. If this is the case, we ensure that appropriate safeguards are in place to protect your information according to international best practices.

7. Data retention

We retain data derived from cookies for a limited period based on the specific purpose of each type of cookie (e.g., session cookies are deleted when you close the browser; analytics cookies persist longer).
The exact retention periods depend on each cookie and provider.

8. Legal basis and applicable regulations

In Costa Rica, Law No. 8968 (“Law for the Protection of Individuals Regarding the Processing of Their Personal Data”) applies to the processing of personal data.
In accordance with this law, we request your informed consent for the use of cookies that involve the processing of personal data.
For international data transfers, we only transfer data when adequate protection measures exist or when you have provided consent.
Regarding international standards, we follow practices aligned with regulations such as the GDPR (even if you are not from the European Union), which implies transparency, the right to withdraw consent, and mechanisms to manage your preferences.

9. User rights

Under Costa Rican law (Law 8968), you have the following rights regarding your data:

Right of access: You can request the data we have collected.
Right to rectification: You can request the correction of inaccurate data.
Right to cancellation or deletion (“right of erasure”): You can ask us to delete your data, under conditions permitted by law.
Right to object: You may object to the processing of your data for specific purposes (such as advertising).
Right to data portability: You may request that your data be transferred to another provider, if applicable.

To exercise these rights or for any inquiries related to data privacy and cookies, you may contact us at:
servicioalcliente@gocelebrain.com

10. Changes to the policy

We may update our Cookie Policy to adapt to legal, technical, or business changes. If we make substantial changes, we will notify you through a visible notice on the site or by other means before the changes take effect. The current version of this policy is published on our website www.soportecelebrain.com and is effective as of the date of its publication.